Employment History
| | [WITHELD]* , Rugby , Warwickshire , United Kingdom
(August 1985 - present) | | Industry: Software | Type: permanent | | Role: Technical Services Analyst | Salary: 32500 GBP |
| 1. Make recommendations for purchase of hardware and software
2. Monitor requirements for IT consumables
3. Monitor licensed software.
4. Make changes as required to inventory, purchasing and help desk software
5. Manage all aspects of Help Desk operations including hardware repairs, software corrections and upgrades and updates to the help desk module.
6. Ad hoc training of users in all aspects of IT usage including hardware, software and peripherals.
7. Preparation of all user hardware and software in line with departmental needs.
8. Continual re-evaluation of systems and procedures and implementation of new strategies.
9. Evaluation of new technologies.
10. Documentation preparation.
11. Administration of LANs/WANs, particularly wireless and virtual networking.
12. Administration of Active Directory and security mechanisms.
13. Provide additional server maintenance when required.
14. Ad hoc reporting and programming solutions using a variety of proprietary products including Visual Basic 6 and SQL Server Reporting Services.
15. Communicating with staff on all levels from basic user to Chief Executive.
16. Liaising with senior management and directors to identify needs and submit optimal solutions based on time and budget constraints.
17. Project management and reporting as required
18. Stock and materials management
19. Administering and supporting a Windows 2000 Server/Windows XP/ Microsoft Office environment.
20. Responsible for all aspects of on and off site support including software installation and support, end user support, resolving hardware issues. Use of remote desktop software (Netop, Dameware, Remote Assistance and Remote Desktop Connection)
21. Provide organizational assistance and physical support for the setup of new IT infrastructure for new premises.
22. Cover for all IT operations at times of staff shortage (e.g. holiday, sickness etc) which includes purchasing, server backup/restore
23. BACS IP transmissions and report downloading
24. Trend Antivirus and Microsoft anti-spyware client updates |
| | [HFC Trust and Savings]* , Aylesbury , Buckinghamshire , United Kingdom
(December 1981 - August 1985) | | Industry: Finance/Banking | Type: permanent | | Role: Branch Manager | Salary: 8000 GBP |
| | Responsibilty for lending, savings and banking decisions. Management of 3 staff |
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*Actual company name witheld.
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